Jon Dennis
420 3rd Street SW
Cokato , MN 55321
jontdennis@gmail.com
Phone (320)286-5347
http://www.ijon.com
2006 Nov 27th – Present - Hennepin County
Title: Information Technology Specialist
Workstation (Windows XP) configuration and support via phone and pc-anywhere
Lotus Notes Installation/Configuration , troubleshooting , client install,
Sametime configuration and install,
Mainframe (RACF) and Active Directory (AD) password/group and role support. VPN configuration and Support to remote users.
Project Chair for Knowledge Management Product/Needs determination.
Knowledge Management Development of Shared documentation for application and asset support and knowledge gathering.
Project Management / Project Team Participation for development of support matrix for county wide implementation of FTP solution (Tumbleweed) , Reporting Solution (Cognos)
Mainframe Terminal/User ID Administration/Troubleshooting
MS Office 2003 installation and content/configuration support
2006 May 4th – Nov 3rd 2006- Virtelligence Inc/Target Corp. Minneapolis Minnesota
Job Title: : Information Security User Administrator
All tasks listed performed on a daily basis:
Setup, modify, disable UNIX user accounts. trouble shoot connectivity and telnet issues for users
Setup, modify, and disable Mainframe (RACF) user accounts.
Provision, modify, setup and disable Windows Active Directory user accounts.
Modify user accounts to allow new tasks and maintain security compliances.
Set up and modify Microsoft exchange Accounts. trouble shoot account issues.
Administer UNIX user accounts on AIX, Solaris and HP-UX
1999-March 17th 2006: Carlson Companies Inc. Plymouth Minnesota
Starting job title: Technical Support Analyst
Ending Title: Shift Lead /Sr. Operations Analyst
Act as backup shift supervisor for current management staff in times of absence and short staffing issues. Create, proof, and train other personnel on troubleshooting SOP documentation. Developed, maintain and facilitate support documentation for effective and reliable use thru contact with upper level support teams.
Workstation/Server hardware and software Support. Server hardware installation, Desk side support. Installations, re-imaging, configure of system peripherals . Microsoft Office, Exchange and Active Directory support with account modeling, support and administration.
Assist remote users :Nortel Contivity client for VPN access ,RAS and remote desktop and server installation and support, Remote deployment of software.
with SMS remote control tool, Terminal server administration Insight hardware management IIS support. IDS support for firewall and network
Legato Administration tools to monitor troubleshoot and fix back up issues on multiple servers
DRA 7.5 (Directory and resource administrator from NETIQ) for user administration via web interface for Metaframe presentation server. ControlM console for cross platform batch job support .
SMS Console, Terminal Server Client Consol ,SMS remote Control, SMS 2003 Console and Terminal Server Client Sessions Console for remote management of servers and user workstations to assist and troubleshoot performance issues and push or pull security and application updates to systems.
Tape management and jukebox hardware and software support
Monitor network using Open View , troubleshoot WAN and LAN with Leased line agents as well as internally to resolve local and global network availability issues Edit ACL list on pix firewall application to disable/block/deny ip addresses reporting virus activities for network protection until devices such as computers at remote hotels can be .cleaned of viruses to maintain integrity of network.
Work with Hardware vendors to procure service after hours to maintain service and availability of hardware such as HP servers on both UNIX and Wintel platforms Troubleshoot and replace hardware failures in backup infrastructure.
1999-1999 Help Desk Analyst, CTG/Computer Task Group Minneapolis Minnesota
Job title: Help desk Analyst
Desktop support to remote American Express Financial advisor, 100% phone work approximately 70 calls per day .Supported windows 95 and windows NT
1998 to Present: Private Consulting Ijon Solutions
Small clientele of rural companies providing complete it solutions to small office environment consisting of server (windows 2000 server) and workstation ( windows 2000 and Windows XP) implementation and support. POS install and support. Router install and support on site technician for tech site.
1997-1999 Raydot Inc (Automation Control) Cokato Minnesota
Position : Field Technician,
Worked in field and in a lab troubleshooting electronic controllers at the component and board level which was shipped in from customers. These included Norsol and Blue Earth designed Electronic controllers to automate hog growing facilities which managed environment and feeding devices for farmers in pork production industries.
used EEPROM device to program ands calibrate predetermined variables for maintain hog barn automated operations determined by layout of barns and requirements of farmers. Worked in field traveling for weeks at a time to maintenance multiple sites for failed devices. Replacing failed components in field and configuring operations for new site startup.
1993-1996 Rain Gutters of Texas
Job title: General Manager /Estimator/Service engineer
Procurement and negotiation of pricing with vendors for aluminum products, supplies and general materials, used in daily operations Managed employee installers, and subcontractor crews .Develop and manage long term working relationships with home builders and remodel companies to provide services Sales to consumers, Estimation. Work with builders and roofing companies to establish working relationships to ensure steady flow of non-homeowner customer sales to maintain work flow for crews and minimize down time. Worked with customers to design custom sheet metal application to remedy water flow needs and drainage problems as well as design standard layouts for in ground and gutter drainage and water management to meet customer needs Implemented service contracts with existing partners to create fill work for crews in order to maintain constant flow of work in order to retain subcontractors.
Training History:
10/2007 Cognos Reporting Studio I
12/2005 New Horizons Server + Boot Camp
7/2005 Ascolta Cisco ICND boot camp
5/2005 Ascolta Cisco Intro to networks boot camp
7/2004 Knowledge Alliance Network + Systems Boot Camp
5/2004 Knowledge Alliance A+ Hardware and Operating Systems Boot Camp
05/27/2005 Intrusion Detection Services Training
06/25/2004 Security Awareness Training,
05/27/2004 Incident Handling
04/23/2004 Control M
9/2003 Knowledge Alliance Installing and Configuring Windows XP Professional
08/13/2003 ITIL Overview
08/04/2003 ControlM OS390
07/16/2003 Data Center Ops. Train Ipass, Security & Mainframe Security
10/2002 Hewlett Packard Educational HP-UX User
2/2003 Hewlett Packard Educational HP-UX ADMIN I
02/2000 Premier Computer Education MCP- Windows NT 4.0 Server Exam
03/2000 Windows NT 4.0 Workstation Exam completed Installing and Server 3/2000 Premier Computer Educational Configuring Windows 2000 File and Print
07/05/2000 Remote Access
12/17-18/1999 Workstation Installation Training
IBM Certified AIX User 9/1999 IBM training Sylvan Prometric testing
08/1997 – 01/1999 Hutchinson Community College Vocational Major –Computer Systems Technology. Completed 53 semester credits in technical studies with 3.27 GPA.
REFERENCES ON REQUEST